Frequently Asked Questions

A smart security and automation system provides enhanced protection for your home or business, allows for convenient remote monitoring and control of your property, and can offer features like energy management and smart home integration for increased comfort and efficiency.

To begin, please contact our support team. We will discuss your specific security needs, assess your property, and recommend the best system for you. Our professional technicians will then handle the complete installation process.

The cost of a security system varies depending on the size of your property, the complexity of the system you choose, and the specific features and devices included. Contact our support team for a personalized quote tailored to your requirements.

Once your system is set up, you will receive unique login credentials that allow you to access your account through our website or dedicated mobile application. This provides a centralized platform for managing your system settings, viewing live feeds, and reviewing alerts.

If you've forgotten your password, you can typically use the "Forgot Password" link on the login screen of our website or mobile app. Follow the prompts to verify your identity and reset your password. If you encounter any issues, please contact our support team for assistance.

Our systems offer multiple arming options for your convenience, including using the main control panel located within your property, remotely via our mobile application on your smartphone or tablet, or with wireless key fobs for quick and easy arming as you leave.

You can disarm your system using the same methods you use for arming: by entering your code on the control panel, through the disarm function in the mobile application, or by pressing the disarm button on your key fob.

Yes, our mobile application provides you with complete remote control over your security system from anywhere with an internet connection. You can arm, disarm, view system status, and manage connected devices.

You have granular control over the notifications you receive. Within the settings menu of our mobile application, you can customize which events trigger alerts, the frequency of notifications, and how you receive them (e.g., push notifications, email).

When you receive an alert, open the mobile application to view the details. Assess the situation based on the information provided, including any associated video footage if available. If it's a potential emergency, contact the appropriate authorities immediately. For non-critical alerts, you can often resolve them remotely through the app. If you are unsure, contact our support team.

Our mobile application and web portal feature a live view section where you can access real-time video feeds from all your connected security cameras. This allows you to monitor your property at any time.

Recorded video footage is stored securely and can be accessed through the video history section of our mobile application or web portal. You can typically filter recordings by date, time, and event to easily find specific footage.

Integrated smart door locks can be conveniently controlled remotely through our mobile application. You can lock and unlock doors, manage user access codes, and receive notifications about door activity.

If your system includes smart lighting control, you can adjust brightness, turn lights on or off, and even set up automated lighting schedules directly through our mobile application, enhancing convenience and energy efficiency.

We offer compatibility with various smart lighting solutions, enabling you to control your home's lighting remotely, set schedules, and even integrate lighting with security events for enhanced deterrence and convenience.

Yes, many of our security systems can be seamlessly integrated with a variety of smart door locks, allowing you to control access to your property remotely and receive notifications about who is entering or exiting.

Our range of sensors includes door and window sensors to detect unauthorized entry, motion detectors to identify movement within a monitored area, glass break sensors to alert you if a window is shattered, and environmental sensors like smoke and carbon monoxide detectors.

If your entire system is offline, check your internet connection and the power supply to your main control panel. If these seem to be working correctly, contact our support team immediately for assistance in diagnosing and resolving the issue.

If your security camera is not showing a live feed, first ensure that it is powered on and that all cables are securely connected. If the problem continues, contact our support team, and they can guide you through troubleshooting steps or arrange for a technician to inspect the camera.

If a device loses connection, first check your internet connection if the device communicates wirelessly via Wi-Fi. If your internet is stable, try restarting the affected device. If the issue persists, please contact our support team for further troubleshooting assistance.

A low battery warning from a wireless sensor signifies that the battery within that sensor is nearing the end of its life and needs to be replaced soon to ensure it continues to function correctly. Contact our support team for information on the correct replacement battery and instructions.