Refund Policy
If you wish to return a product purchased from Selcorp Industries, you must notify our customer service team via the designated contact form on our website within 21 days of the delivery date, clearly stating your intention to return the item under this policy.
Return Eligibility
To be eligible for a return, the product must be in its original, unopened condition, including all original packaging, manuals, cables, and accessories. The product must not exhibit any signs of damage or use, ensuring it can be resold as new. Proof of purchase, such as an order confirmation or invoice, is required for all returns.
Please note that for certain items, particularly those related to personal hygiene (e.g., some wearable security devices with direct skin contact), returns may not be accepted unless the item is faulty and unopened. For cloud subscription services and 24/7 control room monitoring, specific cancellation terms apply as outlined in our Terms and Conditions; refunds for these services are typically not provided for partial usage or early termination unless explicitly stated otherwise.
Return Process
To initiate a return, please contact our customer support to receive a Return Merchandise Authorisation (RMA) number and specific return shipping instructions. Returns sent without a valid RMA number may not be processed.
Assessment and Refund
Upon receiving your returned product, our team will inspect it to ensure it meets the eligibility criteria. Once the return is approved, we will process your refund to the original payment method used for the purchase. Please allow a reasonable processing time for the refund to appear in your account.
Return Shipping Costs
Unless the product is deemed faulty or the return is due to an error on our part, the customer is responsible for all return shipping expenses. Original shipping charges are non-refundable. For higher-value items, we recommend using a trackable shipping service and insuring the return shipment, as Selcorp Industries is not liable for items lost or damaged during return transit.