Shipping Policy
Selcorp Industries endeavours to process and dispatch your order for physical goods from our Melbourne-based facility within two business days of order confirmation, contingent upon product availability and order volume. While we strive for prompt delivery, please note that estimated transit times for standard delivery to metropolitan areas typically range from 3 to 7 business days. Deliveries to regional or remote locations may require additional time.
Please understand that quoted delivery timelines are projections and are subject to variables beyond our direct control, including carrier handling, logistical factors, and unforeseen circumstances. Selcorp Industries cannot guarantee precise delivery dates.
Shipping Zones
Currently, Selcorp Industries facilitates shipping exclusively within Australia. We do not offer international shipping services at this time. For security reasons, a signature may be required upon delivery of your order.
Sales Promotions and Shipping
Please be aware that promotional offers and sale events are subject to stock availability.
Addressing Potential Delays
Selcorp Industries is committed to fulfilling orders efficiently. However, during peak periods or due to external factors affecting our delivery partners, some delays may occur. We appreciate your understanding. Tracking information will be provided via email upon dispatch to allow you to monitor your shipment's progress.
Order Processing Schedule
Orders are processed for shipment during standard business hours, Monday to Friday. Orders placed on weekends or public holidays will be initiated for dispatch on the subsequent business day. Orders received after 3:00 PM AEST may be processed on the following business day.
Modifying or Cancelling Orders
Should you need to amend or cancel your order, please contact our support team immediately. We will make every effort to accommodate your request before the order is dispatched. Once shipped, the standard return process will apply to unopened items, with return shipping costs being the responsibility of the customer. Original shipping fees are non-refundable.
Multiple Shipments
For larger orders, items may be shipped in separate packages. If your entire order does not arrive at once, please allow a short period for the remaining items to be delivered. Tracking information for each package will be provided where applicable.
Pre-Ordered Items
Selcorp Industries will aim to ship pre-ordered products by the anticipated release date. If there are any changes to this timeframe, we will notify you. Availability of pre-order stock may be limited. Payment for pre-ordered items will be processed at the time of order placement. If shipment cannot be arranged within 45 days of the order date, a full refund will be offered upon request. Selcorp Industries will not offer additional compensation for any pre-order delays. It is your responsibility to ensure your shipping and contact details are accurate.